This Episode Sucks

Cale: Hey, hi everybody. Cale and Mindy here. We are now back with a another round of Now That I Know. You may have seen one or two of you who watched last time, you may have seen Mindy

Corbett: Yeah, just can we

Cale: just me by myself. Mindy decided to come back. You know, mended fences or I'm teasing. She just, you know, she had to take a hiatus and do some other things. But she's back, and here in a minute we're going to be talking I asked her to teach me a bit more about the denials side of ROI that works.com, you know, the RCM side of the house. And I really do want to have you explain it to us in a way that if I can understand it, folks who are listening and have dog in that hunt can understand it as well. but we do that, sort of in keeping with the with you know what we run across sort of our senses of humor, I'm gonna try my best to something here the listeners and the viewers and say look at this on YouTube. really want you folks to see one of the funniest things or two of the funniest things that Mindy and I've seen today. hopefully showing up pretty well there. Mindy you can see it, so hopefully they can too, right? All right. So Mindy

Corbett: Yeah. Hydrogen water as if as if water water didn't already have hydrogen in it.

Cale: Hydro Right. Now see what's even better is this must this is hydrogen infused water, so maybe it's H three O instead of H two O. Who knows? You know, I do know that yeah I think you might be right, but I think it's like d yes something to do with Star Trek or something. I don't know, but or no, something to do with rocket fuel. At any rate, hydrogen water, okay? And I said to you before we started recording, I said, I said you if you find something dumber than that to share, you know, I'll like eat my hat or something, you know? And you're like, well, hold my water, let me show you, right? And you found it. And you found it. This is a picture of something either you saw it or someone s you saw it someplace else at Aldi. Mindy

Corbett: I saw it all the yep.

Cale: She saw it aldi and just shared it with me the first time today. Fro frozen ice cubes. So okay. I just thought my hydrogen infused water was gonna win the war of stupid. Now. Mindy

Corbett: I want everyone to know that there's a four pack.

Cale: Say that again. Mindy

Corbett: Each one is a four pack.

Cale: Yeah, well you know I mean you don't want three frozen ice cubes. know you don't you want you want four. So there you go. in case you wondered if it got any if it got any more stupid, the answer is yes. And Mindy proved it today that it could be more stupid than we thought. So there Mindy

Corbett: Yes.

Cale: you go. ice cubes and Mindy

Corbett: Yeah.

Cale: hydro you know hydrogen water. All right. Well phew. Mindy

Corbett: I like how they had to make sure that they said on there that they were frozen ice cubes so that we didn't you know confuse them with melted ice cubes or some other type of ice cube.

Cale: Well, I mean, you know, you never know. I mean, it was it wasn't too many years ago. I saw it by I came home from the store and told you about a bottle I water. It was like it wasn't even spring water, it like that, you know, filtered water or whatever. And it said it said, I kid you not, now fat free. It's like well I hope so or it just said fat free. Or something like that, and it's like, Well, I hope so. 'Cause can you imagine how terrible a bottle of fat water would be? So it's like, okay, I hope so. Yeah. Mindy

Corbett: I noticed your hydrogen water was sugar free or it had like zero sugar and milk.

Cale: Carb no carbs, no nothing. Yeah, it's all j hey just water and some high extra hydrogen. So high yeah, so man. All right. So on that Mindy

Corbett: It isn't a free.

Cale: said again, no? Mindy

Corbett: But is it a gluten free food? Because got on the side.

Cale: Well you know what I'm not gonna get in they don't tell don't confirm or deny that, so we'll just have to hope they didn't put any gluten in it just for you know, just for kicks or for texture, whatever. All right all right. So if if we c Mindy

Corbett: You heard it here first. Check your hydrogen water for vital wheat gluten.

Cale: God, that's terrible. Okay, we have gone way off the mark here. You know, we've gone from funny to silly, which is okay. so one of the things that promised that we were gonna torture our watchers and listeners with was more about our businesses. And it's your turn today break the Geneva Convention teaching them, teaching us we are going to talk about denials. And I Mindy

Corbett: Uh-huh.

Cale: don't mean like the denials like where I come at you and say, Hey baby, and you're like, nope. Not that denial, right? Different kind of denial. In this case it's Mindy

Corbett: Yeah.

Cale: gonna be, you know, the denials around revenue cycle management for healthcare and so forth. one of the things that I know that you've done over the last probably two weeks is you've been listening to what I'll call the voice of the customer and you've been doing more digging down and like on the ICP and you know your buyer profile, looking out there and seeing what the customers are really struggling with, and you've already revamped or updated ROI that works to include a couple of things that are denials related that you didn't have before. And I understand them to be you've got a denials cost calculator, and you'll tell us Mindy

Corbett: Mm-hmm.

Cale: more about the scope of that thing in just a second. But I think the one that I that I'm most interested in is there's a denials triage that you came up with and that's going to take them from the problem all the way through to solutions or s a solution or solutions depending on the scope of the problem because you've noticed you saw folks struggling with how to get out of the hole that they're in from these denials. It's one thing to have the knowledge that the like site gives them, tells them how much it's going to cost them if they don't fix it. But they some folks need their hand held, I suppose, led to a solution. And so you saw that. You saw that need in the market and you're Trying to fill it, right? so without telling the rest of your story, I'd like to have you sort of guide you through my questions that I'm asking on behalf of everybody else who may not know these things. and then if you want to show it to us or show them to us as we go, I'll let know, you jump in, bring it up, I guess. bring up like the cow the co the cost calculator, maybe? Mindy

Corbett: Mm-hmm.

Cale: And we'll see how much we can we'll see how much we can take out the blah in post there. Yeah. That was a free one. We'll leave that one in just because, you know, part of the part of the value we provide here. Mindy

Corbett: Keep it real.

Cale: That's right, that's right. Low very low production values. But you know what? We will give you a free can of hydrogen water just because you showed up, you know. Mindy

Corbett: can't promise you the frozen ice cubes though because it was all

Cale: Mm. Mindy

Corbett: and I can't confirm or deny whether they still have them.

Cale: They may just if they were in the middle aisle they're gone, you know, the Mindy

Corbett: They may have replaced those with something else.

Cale: With water. Yeah. With regular Mindy

Corbett: Yeah.

Cale: water, not your not your hydrogen water. All right. So do you have your I don't see your I don't see your sight yet, but Mindy

Corbett: started sharing yet. I'm sorry.

Cale: let's do a little show and tell like we did, you know, in third grade, you know, when you brought when you brought your rock collection or something, you know. yeah, so the first one is the denials cost calculator. And I think everybody here we c we hear the words denials. We well We know cost and calculator. gonna talk us you know at a high level again, remind us about the denials part. But the key here to me, I understand it, is unless I'm wrong from having worked with you on this on this business now for the last eight or nine months, denials are really the biggest issue that your customers, your buyers, the and so forth face. Not getting paid for the services they provide to their patients. from the payers, if you will, the insurance companies whatever. and Mindy

Corbett: Yeah, to go. Right.

Cale: so that's why your business and your problem solving acumen is focused primarily on that denials deal. It's that big, right? that in okay. So let's have you this is the this is the denials calculator right here on the on the front page as I understand it. So us through maybe the scope and the size of Let's say one of your average practices, one of those small to mid sized practices, in number of physicians, you know, that kind of thing. Let's start moving some of these dials and w together we'll kind of get a sense of what impact is to these to these small practices, right? So you talk us through a scenario of one of the ones you know they exist and you've got use cases and people you've talked to that fit these bills, you know. Mindy

Corbett: Sure, I could do that. I'm gonna

Cale: All right. Mindy

Corbett: use technically I'm gonna use some technical language here, mainly the word suck. And so what I a lot of what the reason why denials are such a big impact is because they're not just they're not just a financial impact, they're a huge time suck. So they there's the word suck. take a lot of time, they take, they suck a lot of resources, they suck a lot of money, and they just kill productivity. And so that they suck. They just suck.

Cale: And they just suck. Okay. Yeah. Little Gen X double down for us there, right? They just suck. Yeah. Mindy

Corbett: Yes. So suck. And is that can be a huge impact. And so you're what I'm gonna do here is just kind of give you some information. So as you can see here, there's some of what I've baked in here are some industry averages and what MGMA considers thresholds and things like that, just so that you have kind of an idea of where things should be or could be. And

Cale: So just note. So I may jo I may stop you here and there for acronyms. G A. We're not talking something about Good Morning America. What Mindy

Corbett: No, gosh, I can't even remember what it stands for. a medical, a healthcare industry. they

Cale: Gotcha, fair enough. All right. All right. Mindy

Corbett: do post benchmarking and things like that every year that in fact I've linked some of their I've posted some of their links in some of our podcast episodes before. of the some of the data that I post comes directly from that site. same thing, you know, some of the other sites that I cite here, that they will post some of that benchmarking information and some of that some of that data. Experian Health puts out things like state of the claims and tells you kind of the industry is seeing overall. And that information comes out on a fairly regular basis from different sources. And so I try

Cale: The point is the point I'm sorry I didn't mean to interrupt you. I'm just Mindy

Corbett: terms. We can put those in here. And there's a glossary of terms on my website you want to look those up. but it's all here so that you can see what that information is. But they do send out butt benchmarks on a regular basis so that you know what those should be. So that information is kind of listed down here. So if you want to know where you should stand about where you could be, that information is here. But if you're looking at kind of your smaller practices or your mid-sized practices, you know, it's gonna vary. But let's just say that on average you're gonna see about 2,500 claims per month. And you know, you wanna try to keep your denial rate below 12%. That's the ideal. But if you see that creeping up, let's just say you've crept up even to 14%. That's too much. You wanna start looking at that and working on that.

Cale: Well it's not like they control it though. I mean when you say you want to keep, it's not as if they've got a lever to pull necessarily. They Huh. Okay. Mindy

Corbett: Though. They do. That's like finding out what your denials are important because there should be a lever to pull. And that lever

Cale: Okay. There you go. Okay, good. Mindy

Corbett: up is where you know, I need to find what that lever is. Right? So that when you see that

Cale: Perfect, perfect. Mindy

Corbett: number start creeping up, you need to figure out where it is, what the lever is, what you need to, what you need to work on to bring that number down, because your number should not creep up that high.

Cale: Root cause. Yeah. Mindy

Corbett: You need to do a root cause analysis. So that'll lead me into some other pieces here in a minute, like our triage. So I don't know anybody whose average claim value is $150 anymore. Maybe there's some practices out there that are, but let's just go kind of conservative and say that our average is about 300 bucks. you know, your average AR days, 42 days is about it is probably a little high, but You want to try to keep it under that. I like to see it 30 or below, but there are some that hit the 40 range, preferences that it's below that. So if you're hitting 42 days, you definitely want to start looking into that. And then if you cut your denials only by 15%, this is the impact here. So what we're showing you is currently right now, if your rate, if your numbers Are sitting here. So you're you have 2,500 claims per month. Your average denial rate is right now at 14%. Your average claim value is $300. You're sitting at 42 days in AR. Then you are currently costing your practice is currently spending about $1.3 million just in denial costs per year. And then

Cale: Now you say spend how they say you say spending or that's how much they are not getting. Mindy

Corbett: Cost you denials are costing you one point three million dollars. That's how much you're not getting. Yeah.

Cale: That's where that's where okay, good. That's why I was kinda I wanted to make sure we had a difference between this is this is it bingo. Okay, got it. Mindy

Corbett: revenue. Right. So this is how many claims are being denied per year. And then this is how much it's costing to rework. And this is how much it's costing per denied claim. And then here, is showing you how much is never recovered. So what what's happening here is what's being what's being mentioned right here is there's is that up to 65% of denials are never recovered. are never resubmitted, I should say, are never resubmitted. And this is by a this is a statistic from HFMA. So again, look this up. It's completely findable on the internet. Just Google this number and you'll find it. and I can post a link to that also. Isn't that

Cale: That's that's staggering. so dumb so dumb so dumb guy, and I don't and please this is just a just by very binary question. So if the doctors don't get this money, the insurance companies just get to keep it. Mindy

Corbett: Yep.

Cale: Okay. All right. Mindy

Corbett: Mil they don't really keep it, they just never pay it. So yeah.

Cale: Well somebody's revenue somebody's revenue it's go with some b yeah. Okay. I Mindy

Corbett: essentially payer puts out that money the never leaves their bank account so exactly they get to keep it they never pay it so

Cale: That's they get to keep it. Yeah. Yeah. Fair enough. Sorry. So yeah. The yeah. And that's why this isn't so important to you. Now we talked to we talked about we talked a few weeks ago about the hours that you spent as a person doing this work for your Mindy

Corbett: Yeah.

Cale: practices, for you know, this. Mindy

Corbett: Hey, stop scratching my guitar. Yes. Oracle. I it cut over. I don't know what happened. I mean I know what happened, but I don't know why I can't I couldn't get to come back. I'll talk to Corey in a minute, but I'll call Corey later. yeah, let's just I had to leave. Hop back in, we'll see if see if we can stitch together or something. Okay. I'm still in, so maybe you can just rejoin. Well that's why okay. Well I'm gonna do that.

Cale: so I came back after a weird sound deal. We'll see how we'll see how we're gonna be able to stitch these together maybe in some meaningful way. I don't know where you last heard me. Again, we'll cut it all together, but where what was the last thing you heard me say, or what was the last thing maybe I heard you say as you were going through? You talked about your talk about the size of the we were talking about the size of the impact or the impact of the thing, and I was talking about hey. It's one thing to talk about the number of hours you as an example of a person who tries to solve these problems in your doctor's office works. It's another thing to talk about this just the amount of revenue involved, which is Mindy

Corbett: Yeah.

Cale: where we were talking, I think, when I got my sound disconnected. Mindy

Corbett: And I think that I missed that question. That's when you went silent on me. So I the last thing I heard from you was right as I was talking about the never recovered amount. And then you kind of cut out.

Cale: Okay. Yeah. So really all I was doing is just what I said there, which is okay, so let's kind of pivot that conversation to, you know, hey, it's one thing like we talked about a few weeks ago where you gotta you gave the human impact of the like the number of hours you worked to work through to resolve denials. And that was sort of empathetic part reason why you put this together. And then lost revenue, millions of dollars for what we might call a small practice or w or a even a medium practice, that's those are existential numbers. Those are keep the doors open or don't numbers, right? Pay the salary for the doctor or don't numbers, right? So that's your doctors. Yeah. So those are these are not just golf game dump numbers. So yeah, so with in that with that thought in mind, pick up talk us through again just the You know, so they find their number. You know, this Mindy

Corbett: Mm.

Cale: is this is them coming into your site and really getting a handle on how upside down they are. And I guess the reason Mindy

Corbett: Mm-hmm.

Cale: you do this is because it's not easy for them to they don't have a calculator just sitting around in Excel or on the web or whatever, theoretically at least, just sitting around giving them these numbers all the time. These are numbers you have to run or gather or create some Mindy

Corbett: Mm-hmm.

Cale: sort of tracking tool for. Is that Roughly Mindy

Corbett: Yeah. I mean, and there are gonna be some instances where you may have an EHR system that can help you get some of these numbers, but they're not they're gonna be, they're not always gonna be accurate. There's gonna be some smoke screens there. not gonna be numbers that are gonna be using the data at its most raw form, if that makes sense. gonna be manipulated somewhat. and they may not take into all the considerations that you would want to into that number. So important to be able to get at it in an organic way. And not all of the systems are capable of doing that. And this is not back at the napkin math. Not really. It's it's

Cale: Yeah. Mindy

Corbett: built on, you know, you have to understand what drives these numbers. and then ultimately what you're trying to get at is. If you were to find what's causing that increase in your denial rate, or even what's causing your denial rate at all, and you were to cut your denials by it some small percent, whatever that percentage is that you've put in there, it's going to give you a projected annual recovery. So, can you imagine if you cut your denials by 15%? you would be able to recover almost $200,000 a year. And that's huge considering how much

Cale: That's huge. Mindy

Corbett: you were losing. Right. I mean, if you think about it,

Cale: Now Mindy

Corbett: even if you even if you only cut it by, you know, 10%, you're still bring you're still recovering over $120,000 that you otherwise may have just let sit there.

Cale: Now not to not to sort of tell our tales out of school, if you will, but just kind of talk about so the average so size of the practice here that we're using as our example example customer with very realistic paid numbers, this is potentially what they could recover. What are they paying to Mindy for that privilege by comparison? So you it would it would cost them how much? from ROI that works to get that much back. What's their what's their ROI, no pun intended? Mindy

Corbett: To be able to get this, to be able so to be able to bring in this level of recovery after running the running this calculator, to be able to bring in whatever the recovery amount is that they calculated here, they would have full access to be able to run their own denials data. I mean, they to figure out what their denials were, to be able to run a root ca root cause analysis for $99 a month.

Cale: So I'm gonna say it again. Mindy

Corbett: So

Cale: twelve hundred bucks a year. That practice could for $1200 a year could get at least $126,000 back. That's a I wasn't a math guy, but that's a couple of extra zeros on the other end of that of that return, you know. Yeah. So okay. I just wanted to get a sense it wasn't, it's one of those things where it's one thing for a business person like yourself to say, yeah, you know, I'm gonna show you the problem, I'm gonna help you understand it, and it's gonna cost you a mint to to Mindy

Corbett: Mm-hmm.

Cale: get it from me. This is the other. side of the coin. You know, it's the opposite of that. Okay. speaking of that, one of the things I wanted to do was with the time we've got, I want to flip the script here in a moment and let's sort of talk about other part of this the other solution you provide again that's new now that wasn't there before you started seeing pivoting, you know, toward what the market was telling you. that what we just walked through was An example of that denials cost, you know, that denials cost calculator, they now understand the value prop of going into the tool more deeply and finding the solutions that are there that they can apply. Now, there Mindy

Corbett: Mm-hmm.

Cale: are folks that either they don't have the time or they don't have the domain knowledge, or it's just overwhelming to them, like you know, using you as an example back in old days. You now have Mindy

Corbett: Mm-hmm.

Cale: what you're calling a denials triage service, a consulting service, that Mindy

Corbett: Mm-hmm.

Cale: takes them through from like that revenue recognition problem that you just showed them to resolution. Yeah. So if I'm if I'm framing if I'm framing those two bookends correctly enough, talk about that and show and show us if you can what that would look like. Mindy

Corbett: Yeah, so this takes a lot of the hard work or at least the preparatory work out of your hands. So this is a situation where I will do the triage for you. So for $250, you give me an export of your AR, your denials information for 12 months. and we get on a call, we scope what you need. And I will run through that data and I'll provide an analysis back to you that includes looking at all of your denials, putting them into categories, and prioritizing them for you based on recoverability, dollar value, and categories and what you have to do to recover that money. So those actions that I provide back to you are going to be based on whether they need a they need corrected claims, they need appeals. Or they need something else. And all of that is going to go back to you in summary. And all of that data is going to come back to you with all of that aligned so that you know exactly what to do with it with a resolution path. And that's all of that for 250 bucks. if you find after that comes back to you that you need specific appeal templates or anything like that, if there's something that you need customized, I can customize that for you too for an additional charge.

Cale: Okay. All right. so let's sort of go a step. I won't tease you with saying circle back, but I do I do want to go back a step. and I want to sort of use what we were walking through in that calculator, right? The denial cost calculator, compared to here at the other end of the spectrum where you're walking them through recovering numbers that they saw there on the scary front end. when you're putting the when you're putting the analysis together, are you would you have gotten information from them on just how aggressive they want to be, how much of that they're trying to recover? You know, help me understand sort of the how much are you trying to get back for them when you put this analysis together? Are you going like All the way to the other two. Are you bearing the needle trying to get a hundred percent back? You know, is your sort of operating procedure here for what you send them back in terms of what they can recover? Does that question make any sense? Okay. Mindy

Corbett: It does. So the likelihood of getting a hundred percent back relatively slim. but we'll have a call in the beginning to discuss scope. And then I you know, I'll be brutally honest about what I think we can get after I've done the analysis. but that's the whole point of putting things into those categories based on recoverability, because some of it is not recoverable, because if you've got something that's denied. for an authorization issue and they flat don't have the authorization and they can't get an authorization, that is not going to get paid. And it doesn't matter how deep I dig and how much work I do or they do, they're not going to get paid for that. But what can be done is they can be coached and they can be trained on workflows that can be implemented to prevent those in the future. So part of that strategy prevention and action that they're given is gonna be this is not recoverable this time, but this is what you need to do to prevent it. So not only are they

Cale: So Mindy

Corbett: gonna they are they gonna be getting an action for how to recover what is recoverable, they're gonna be getting an action for what to do, they're gonna be given a prevention strategy.

Cale: Gotcha. And so what that's telling me then in a way, you would like to work, you would like this ROI that works and the information it provides and sort of the, if you will, the knowledge it imparts upon them makes them better and stronger at working these denials. You would be happy if they didn't have to come back to you in six months for like a second round of triage, for example, right? You would love to not have to take that money. From the from that perspective. Mindy

Corbett: Right. What I would love is for them to say, this triage is great. We're going to use your strategies. Let's go ahead and set up a subscription so that we can use your tools to keep us on track. And we'll stay on

Cale: Yeah, that's see that's Mindy

Corbett: track for $99 a month or whatever, whichever one they choose, so that we can stay on track going forward. And then this prevents, you know, that from happening to them again. particular thing

Cale: You can stop waving your hands. Mindy

Corbett: this particular situation there is a BAA required because there is HIPAA involved.

Cale: Okay. Well, okay, sorry so I appreciate you dialing me back. So that's fine. But what I was what I was sort of trying to get Mindy

Corbett: Well,

Cale: at is I wanted to ask you and I see good. what I wanted to ask you was you talked about like we you know partnering with these folks to help them get their revenue and so forth. is that lesson learned or information that you help them gather as part of this triage, is that in some way baked back into the system so it's there for them to ref to retrieve in the future? You know what I mean? Like is that resolution that is part of that triage accessible to them sometime in six months, a year, two years, whatever? Mindy

Corbett: be tied back to either a policy. So if it's if that resolution is based on a payer policy, for example, it'll be tied back to a payer policy with a link. So if it's specifically related to that, that'll be provided. If it's related to general guidelines that come from, you know, your standard denial, you know, standard kark and rock guidelines, it'll tie be tied back to that so they have that information. and I will also link them back to the information on my website where they have where the full information is about appeal tips, prevention strategies, and all of that information in case they ever need to go look up that code again. Like just say for example they lose

Cale: Gotcha. Mindy

Corbett: that file and they someday want to go look up that adjustment code, they can go back and look it up again and see and see that particular denial strategy. So, say for example, they got a whole bunch of denial, a whole bunch of coordination of benefits, denials. They can always go back and look at it again. this just happens to be the home page, but and it just shows a snippet of the information, but they could go in again and look at the full, the full full database to see all of that information again. So this would show them. The description, the root causes, the full action plan, all of the appeals, appeal tips and prevention strategies if they ever needed to go back and find that again.

Cale: Okay. You know, that which is which is it's not just a one-time value, right? It's a it's a perpetual value. towards the beginning you showed us how they could use that denials cost calculator to really get a scary, to me, a scary picture of just how upside down they are in their retrieval, you know, if you will. and this then helps them know how urgent it is to segue. Or to step into a conversation with you where for 99 bucks a month, they can claw that revenue back, you know, 40 Mindy

Corbett: Mm-hmm. Mm-hmm.

Cale: days at a time, or you know, whatever scale happens to be. what would two questions. First one. is if I wanted to come in and just get myself familiar with ROI that works overall and I wanted to look at it, kick a tire, whatever the case may be, where would I go first on your site? I wouldn't start with the calculator or would I? You know, where would I begin my journey if I were just coming in just really confused and really underwater because I'm the new revenue cycle professional? And I just got this job and I am already freaking out. You know, where would Mindy

Corbett: Yeah.

Cale: I go first? Mindy

Corbett: Right here at the home page, and there's a little blurb up here that tells you see what your denials cost you, then take the revenue health assessment. So that can be where you start. So you start here and you that denials cost, see how you rank there. Then you can take the revenue assessment, and that just ranks where you are. So on this one, you just pick your, you know, you kind of go through and you select where you stand. So you select specialty. You select what your current denial rate is if you know it. hopefully you do, what your current days in AR is. And then if you know, if you have processes in place, you select which ones you know are done. So you're doing these, you select those. And then you select the biggest challenges that you know that they have. So if somebody's hired usually know why they've hired you. If not, you may be able to ask these questions. And then you just kind

Cale: Yeah, yeah. Mindy

Corbett: of select the ones that you know are issues. And then how are you currently managing them? A lot of people who need this, they're doing it manually. So that's what a lot of people pick. But if there's some built-in reporting in your EHR, you can select that. If there's some other things, you select whatever they are and then see your results. And then you're just going to go ahead and fill out your information here. Select your practice size. I don't remember what I picked here. So I'm just going to leave it at that. And then it'll reveal your score. And then what this is gonna do is it's gonna give you a score that tells you what processes you have in place, how you score there, how you score for denials, how you score off for tooling and automation. It's gonna show you your strengths, and then it's gonna give you personal recommendations for that. So that's a way to start. Then if you still have more concerns, you can also see you know, look and see what the recommended next step is as far as getting subscription, you can run the master audit. Now the master audit takes you through a hundred checkpoints. So that's very long. I'm not gonna show it to you here, but it takes you through a hundred checkpoints that start at registration goes all the way through the denials process.

Cale: But they could they could they punch so scared person I was just sort of evoking a moment ago, they get to this point Mindy

Corbett: Yeah.

Cale: and they need to take the information that they just gathered from here and do something with it. yeah, let's say we won't say maybe, yeah, we they will come back and go through that deeper dive, if you will, you know, next you know, next week or whatever after they've talked to their boss about this. Do they get to save this off as a PDF or some such? where they can have this information to hand for their own offline analysis, right? Okay. There you go. Mindy

Corbett: Yep. Yeah. There's a download report right here. So you just download your detailed report. It'll also get emailed to you. So you put in that information

Cale: Okay. Mindy

Corbett: at the right before this with your name and your email, it'll get emailed to you also. But you can if you want to go ahead and download a copy, you just hit this download detail detailed report and you can download a PDF version. and then if you do find you want your audit, you just go ahead and go through

Cale: No, I'm gonna tease you a little Sorry, no Mindy

Corbett: the same thing and you can do all same process here.

Cale: Gotcha. Sorry, I was I mean I was so eager to tease you about that fifty-seven percent and say, Man, I want you to be my teacher because you go back a page fifty-seven percent as a C, I'll take it. 'Cause when I teach fifty seven percent that's a that's a that's an F, man. You know, that's a Mindy

Corbett: Yeah, I mean that's not a great great score, but you know But we don't want to give everybody F's because we don't want to make them feel bad about themselves.

Cale: Well, that's where I'm going is they get a they get a ribbon here, I guess, you know. No, but Mindy

Corbett: Yeah.

Cale: now it's not fifty seven percent in terms of their like if this were a high school, this fifty seven percent is saying, Hey, out of the criteria, they're hitting fifty seven percent of the mark. sorry? Mindy

Corbett: Yeah. We're trying to we're trying to encourage slap people for the head.

Cale: is so this is curved. This is curved just like it looks. Okay, so it's funny numbers. Okay, I got it. I got it. No, get it. You know, these people come here, they're already they're already freaking out. don't Mindy

Corbett: Exactly. Exactly. What we're saying with this 57

Cale: Yeah. They don't need some woman to give them a Mindy

Corbett: is you're not doing great, but there are some things that you're doing well. So let's see how we can improve on that.

Cale: She's lying to you. She's telling you but I get it. No, get it. I get it. Well, with a 57%, I agree. You're too All right. So all kidding aside, you know, the hard ass Mindy

Corbett: We're not worthy of this the

Cale: professor here versus the Mindy who's gonna give him a hug. Let's w what is it that you'd like to leave perfect buyer, your perfect customer, you want to get through to him or her. Later on, they're going to see this on YouTube or they're going to see this on Instagram or TikTok or whatnot. And you're looking them right in Mindy

Corbett: Mm-hmm.

Cale: the eye and you're and you want to them to hear you saying something that says you hear them, you know, do your inner Bill Clinton, you know, I feel your pain, whatever. what Mindy

Corbett: Mm-hmm.

Cale: is it that you want them to hear from you that is gonna get them to know they can come to you for help? Mindy

Corbett: To help you. I mean, that's really all I want to do. I I've been there, I've been where you are, and it sucks. So back to that technical word. It sucks, it sucks, it sucks.

Cale: It sucks. It sucks. Mindy

Corbett: message me, email me, get on the website. There's a free option. Get in and poke around, try it for free. Do the calculator, see how you're doing. If you have questions, message me. Let me help you. get you fixed.

Cale: And in the in when you when you share these later, make sure that you put in those contacts, you know, that you mentioned messaging this thing. make sure that the folks have an easy path to get to those contact points for know. all right. Mindy

Corbett: And we have for for the website, we have Facebook, we have Instagram, we have TikTok, we have what are all the what are all the socials? We have all of them. Yeah.

Cale: Well yeah, all of them. on you're on all of you know. I think short of you know, sh short of something short of short of Valerie Burton Alley's new one. I think you're on all of You know. Mindy

Corbett: Yeah. So you can get us in any of those places I do check them personally. So message me.

Cale: Yeah, absolutely. And there as far as I know, there are no dumb questions because this is not easy or else the insurance companies would be paying. You know. So theoretically. Mindy

Corbett: And they also stuck.

Cale: They also suck. Now, if she did not she, you know, she does not speak for the entire corporate no, season. This is Mindy's personal opinion, but no. Now they it a lot of things Mindy

Corbett: Okay, we're not gonna

Cale: in this world suck and having to beg for money that you earned is one of You know, absolutely. All right, so that's it. Do we have any other any other thing you wanted to share about stupid water that came up in the last few few minutes since we were on the air, as it were? we'll figure out a way to share those two those two images Mindy

Corbett: No. No. Okay. Yeah.

Cale: too. just can't get over how preposterous that was. You know, frozen ice cubes. Well great, you know. And you know, hydrogen water. Mindy

Corbett: I mean, now that I know you can live that way, didn't know before.

Cale: No, and I think that really ties back into our now that I know. Now we know Mindy

Corbett: Yeah.

Cale: there are frozen ice cubes, you know. And Mindy

Corbett: Yes.

Cale: now we know I guess you can cram more hydrogen into H two O, at least according to the can, you know. So Mindy

Corbett: and by the way, I did look that up in case anybody wants to know. H3O is actually hydronium, which is a positively charged ion formed when a water molecule gains an extra hydrogen ion. And it's used to measure how acidic water is. FYI.

Cale: You probably don't want to drink it. Mindy

Corbett: So that sounds bad. I hope that's not actually what they're doing to the water. think it's a tactic and I are getting screwed.

Cale: hope they're not selling cans of Yeah. Here's a here's a can of acid for ya, you know, or a mi mild acid, but yeah, nah that's crazy. Mindy

Corbett: Or as we might have said in the eighties, a can full of suck.

Cale: Right. Yeah. Now she's not talking about Jolt because all of us Gen X, we like Jolt, don't listen to her. It was great, you know. Mindy

Corbett: It actually it actually tasted pretty gross.

Cale: Okay, I'm being honest. It tasted terrible, but it did what did what it said on the bottle or the can was it did that. It was right there on the tin and by God it did that. You're right. It tasted almost like generic Mindy

Corbett: I jolted for sure, right in front of my seat.

Cale: Huh. Mindy

Corbett: I jolted for sure right up out of my seat.

Cale: Yeah. Now remember years later we ran into the suck in the form of Zima, you might recall. So just when we were Mindy

Corbett: Mm-hmm.

Cale: getting past the PTSD of Jolt, they slapped Zima at us, you know. So Mindy

Corbett: Mm-hmm.

Cale: they weren't done with us eighty nine or so. They came at us a little later Zima, which our Mindy

Corbett: Yeah,

Cale: kids. Mindy

Corbett: Now they make, you know, millennial version of it in the form of white claw.

Cale: That's where I was gonna go next is teasing our kids when we go visiting or camping or whatnot, when they break out the white claws like that's just zima with pineapple in it. I know what that is. You know. Mindy

Corbett: lie it's actually kind of it's actually kind of not bad. It tastes better than yeah.

Cale: It's not bad compared to what we what we had to deal with. All right. Well, on that on that note, any of the Gen Xers who are who are listening or watching, you know, leave us your sad or grody memories of the stuff we had to eat and drink, you know, the in the good old days. I'd like to remember what I forgot, you know, you know, blocked out of my memory from all the past traumatic experiences of some of the food we ate or the toys that they said, this is a great toy and it was like Poison, you know, essentially. All right, or hot hose water, right? You know, we've got the hot hose water badges, you know. All Mindy

Corbett: Yeah. Yeah, and if you food that used to taste good that but doesn't taste good anymore, I wanna hear about that too. Yeah.

Cale: Yes. Stuff that's not held up, you know. Yes. All right. So tell you what, that's it. A last word is, you know, we'll say last word of the day is, you know, like Vienna sausages. Didn't hold up. Mindy

Corbett: Gross.

Cale: Yeah, time. Macaroni and cheese still held up. Crap, macaroni and cheese. Mindy

Corbett: Maybe better, actually.

Cale: Yeah, that's true. All right, that's it. So we'll see everybody next time. Thank you. All righty. Mindy

Corbett: All right. Thank you. All right. All right. Bye.